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Old 09-19-2013, 01:04 PM   #1
themike
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SeaSniper - Radio Silent

I emailed SeaSniper a few weeks ago pertaining to a guy I purchased (SSET90) a few months ago that stopped functioning that I'd like to have fixed. I haven't gotten a reply.

Does anyone know if:

1. They warranty their products.
2. If they typically provide any customer support?

Thanks,
Mike
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Old 09-19-2013, 01:14 PM   #2
CaptainLeo
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Re: SeaSniper - Radio Silent

Did you try calling? He may be out of town. I would call.
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Old 09-19-2013, 01:14 PM   #3
"Yard-Sale Josh"
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Re: SeaSniper - Radio Silent

I'd call Chris
What happened?
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Old 09-19-2013, 01:19 PM   #4
themike
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Re: SeaSniper - Radio Silent

When I bought the gun at J&J the spear didn't load and engage the line release right every time... after a few tries it seemed to work fine... just really had to shove it in there hard. I had a JBL that was like this, so I didn't mind.

After 2-3 weeks of light diving (once or twice a week?) it started getting worse... now it can take 20 minutes of messing with it to get the trigger and line release to engage... had a couple other spearos look at it to, to make sure it wasn't user error.

I didn't try calling - I figured email would be quicker. I thought they were a large company? Is it just one guy I should try and contact?
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"Happens to me all the time.

I'm in the ocean looking to spear a trout or maybe a salmon migrating upriver...line up a shot...BOOM- Sea Grizzly goes for it at the same time and I skewer him right through the head."
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Old 09-19-2013, 01:32 PM   #5
"Yard-Sale Josh"
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Re: SeaSniper - Radio Silent

Quote:
Originally Posted by themike View Post
When I bought the gun at J&J the spear didn't load and engage the line release right every time... after a few tries it seemed to work fine... just really had to shove it in there hard. I had a JBL that was like this, so I didn't mind.

After 2-3 weeks of light diving (once or twice a week?) it started getting worse... now it can take 20 minutes of messing with it to get the trigger and line release to engage... had a couple other spearos look at it to, to make sure it wasn't user error.

I didn't try calling - I figured email would be quicker. I thought they were a large company? Is it just one guy I should try and contact?
Sounds like a bad mech
Yeah I'm pretty sure Chris is a one man operation for the most part
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Old 09-19-2013, 01:36 PM   #6
dennishaussler
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Re: SeaSniper - Radio Silent

Chris is one guy in the shop. I know he has been out in the field a bit, and is in Socal as of now, but call him. That's the best way to get thru. He is on a buddies boat for a couple of days, so you maynot hear back before sunday, but leave a message and I am sure he will respond.
As for warranties, yes, he stands behind all his guns.
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Old 09-19-2013, 06:19 PM   #7
teaknsteel
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Re: SeaSniper - Radio Silent

Quote:
Originally Posted by themike View Post
When I bought the gun at J&J the spear didn't load and engage the line release right every time...

You could contact J&J.
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Old 09-20-2013, 02:27 AM   #8
Blue Man
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Re: SeaSniper - Radio Silent

Chris just helped me out with a gun that needed a little love. He'll help you out I'm sure.
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